Emergency Contact Information

Remember - In case of an emergency where there is a risk to life always dial 999 and ask for assistance.

Key Flooding Contact Details: The following gives guidance on whom to contact about various types of flooding.

Always contact the emergency services first (999) if you or a family member is in immediate danger.

Flooding from a Public Sewer

United Utilities

Report sewer flooding 0345 6723 723

www.unitedutilities.com

Flooding from a Burst Water Mains

United Utilities

Report a leak 0800 330033

www.unitedutilities.com

Flooding from the Public Highway, drains or ordinary watercourses (non-main river)

Cheshire East Council

To report an incident 0300 123 5020

To report an incident out of working hours 0300 123 5025 (for use after 5pm and before 9am, including weekends.)

Flooding from a Main River

Environment Agency

General enquiries: 03708 506 506 (Mon-Fri, 8am – 6pm)

Incident hotline: 0800 80 70 60 (24-hour service)

Floodline: 0345 988 1188 (24 hour service)

General enquiries email enquiries@environment–agency.gov.uk

Following a flood event

Please contact the following for advice after a flood event:

https://www.cheshireeast.gov.uk/planning/flooding/flooding.aspx

Council tax: https://www.cheshireeast.gov.uk/council_tax/reductions/special-circumstances-council-tax-reductions-section-13a.aspx

Business rates: https://www.cheshireeast.gov.uk/business/business_rates/business-rates-relief/hardship-rate-relief.aspx

Emergency housing: https://www.cheshireeast.gov.uk/housing/housing_options/homelessness/homelessness.aspx

Flood resilience and property level protection: https://thefloodhub.co.uk

Insurance advice: https://thefloodhub.co.uk

Clean up advice: https://thefloodhub.co.uk

Sign up to flood warnings: https://www.gov.uk/sign-up-for-flood-warnings

Remember to report your flooding to the appropriate organisation to ensure it is correctly investigated. If in doubt of who to call, please report it to a number of organisations.


Cheshire Police press release:


Storm Christoph set to bring heavy rain to Cheshire

Residents across Cheshire are being urged to be prepared following the arrival of Storm Christoph, which is set to bring heavy rain across the county this week.

A number of weather warnings are now active and Cheshire Constabulary is working closely with a number of other agencies to deal with any incidents and to reduce any disruption for the local community.

Due to significant heavy rain forecast over the next few days there is the potential for flooding across the county.

There are also a number of flood warnings in place, including the river Weaver in Northwich and Winsford.

At this stage there is no requirement to evacuate any residents. However, plans are in place should this change and anyone affected by the flood warnings are urged to keep up-to-date with the latest news on the Environment Agency website.

Superintendent Simon Parsonage from Cheshire Constabulary said: “We are working closely with other agencies in the community to monitor the situation and collectively we will do all we can to minimise any disruption across the county and keep people safety.

“All agencies continue to monitor the situation for potential for any flooding and I would encourage residents in the affected areas to monitor the alerts from the Environment Agency and take action if flooding has been forecast in your area.

“With heavy rain forecast, road closures are a possibility and anyone making an essential journey should allow extra time in case of any issues.

“We will continue to monitor the situation closely over the next 48 hours and issue regular updates through our social media accounts.”

Residents are reminded not to walk or drive through any flood water – this is often deeper than it looks, it may be moving fast and there could be hidden hazards underneath such as raised manhole covers, which can pose a danger.

Anyone concerned about potential flooding should sign up for free flood warnings on the Environment Agency's website, follow them on Twitter @EnvAgencyNW for the latest information or you can call the Flood Line on 0345 988 1188.


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Clerk of the Council

1 Church Walk

Holmes Chapel

Cheshire

CW4 7AZ

01477 533934

clerk@holmeschapelparishcouncil.gov.uk

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